Returns Policy

At T-Dex Industry, we want to ensure that your experience with us is exceptional. If you're not completely satisfied with your purchase, here's our Returns Policy to guide you:

1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged or not in their original condition may not be eligible for a refund.

2. Timeframe: You have 15 days from the date of purchase to initiate a return. After this period, we may not be able to process your return.

3. Return Process: If you wish to initiate a return, please contact our dedicated customer service team. They will provide you with detailed instructions on how to proceed.

4. Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment.

5. Shipping Costs: The cost of shipping returns is typically the responsibility of the customer, unless the return is due to a defective or incorrect item that was shipped to you.

6. Exchanges: At this time, we do not offer direct exchanges. If you need a different item, we recommend initiating a return and placing a new order for the desired item.

7. Contact Us: If you have any questions about our Returns Policy or need assistance with a return, please don't hesitate to contact our customer service team at Unit 19, Cumberland Avenue Park Royal, London NW10 7RT, Phone: +44 208 965 9296. We're here to help!